What does the communication process and schedule look like? Many IT vendors provide weekly, monthly, and quarterly technology reports to show you exactly how your technology budget is adding value to your operations. Either way, they should be providing concrete answers to this question without you even having to ask.
On top of reporting, support and disaster communication is critical. Does the IT vendor have systems in place to detect that your network has gone down before you even realize it? If not, remember how much network downtime can cost your business in lost revenue, reduced productivity, and missed opportunities.